Co-Build Program · 3 spots · 2026–2027
Hostack is becoming the ops OS for every hostel and coliving in Europe.
Right now, we're co-building it with 3 properties.
You get a fully custom ops system built around your property — your workflows, your team, your guests. We get the battle-tested product. Once we open to the world, this level of customization won't exist again.
Torridonia · Scotland · Live since 2026
- Window
- Oct 2026 – Mar 2027
- Rate
- €99/mo
After implementation
The reality of hostel ops
WhatsApp is not an operating system.
Between the OTA inboxes, the guest messages, the staff questions, and the constant context-switching — you're not running your operation. You're drowning in it.
- 01
Three platforms. Zero clarity.
Booking.com, Hostelworld, Airbnb — each with their own inbox, their own messages, their own timeline. A guest question slips through and you're the one apologizing.
- 02
Volunteer churn resets you every month.
New Workaway or Worldpackers arrivals start from zero. Nothing is documented. You spend a full week re-explaining the same routines to every new team.
- 03
You're glued to your phone.
Guests asking about check-in times. Staff unsure what to do next. Every gap in the process lands in your DMs. There's no such thing as a real day off.
- 04
Ops eats the time you meant for everything else.
Coordinating handovers. Chasing updates. Answering the same questions you've answered fifty times. The work of running ops blocks the work of building something.
This isn't a software problem. It's a systems problem.
You don't need another app to manage. You need the system itself built around your operation — your SOPs documented, your team trained, your communication centralized. That's what co-build does.
How Co-Build works
Four to six weeks. Documented ops. A system that outlasts us.
Available on-site (we come to you) or remote with local support — both options work.
Ops Audit
We shadow your team — on-site or via daily calls and async docs. Every task, handoff, and point of friction gets mapped. The things held together by memory and goodwill become visible.
Full ops audit document
Build & Install
We write your SOPs, configure Hostack for your property, and train your team. New volunteers onboard via QR code. Guest requests route to staff automatically. Nothing runs through you.
Hostack live · SOPs in system · Team trained
It keeps running
Your team runs shifts from the Staff App. You check the morning dashboard. New arrivals onboard themselves. 30-day direct support line included — no ticket queue.
30 days direct support
4–6 weeks on-site or remote · One fixed fee · €99/month after
Case Study · #0 · Torridonia
The manager stopped being the operating system.
Torridonia is a creative hub for travelers from around the world in the Scottish Highlands. 12 volunteers, rotating every few weeks. Managing and developing it since late 2025 — the place where Hostack was born in early 2026.
Before
Manager as the bottleneck
Every handover, question, or gap in the shift lands in one person's WhatsApp. No real day off exists.
After Hostack
One dashboard. Full picture.
One glance every morning — what happened overnight, who's on shift, what needs attention. Nothing to ask, nothing to send.
Before
New volunteer = a lost week
2–3 days per new arrival to get up to speed. Nothing is documented. The whole cycle repeats every rotation.
After Hostack
New volunteer: productive in under an hour
QR code on arrival. SOPs, shift context, checklist — all there. No one-on-one walkthrough required.
What's included
One implementation. Everything to make it stick — and keep running.
Ops Audit Document
Written record of your current workflows, gaps, and recommendations.
Custom SOPs
Standard operating procedures written for your property and team.
Hostack Configuration
System built for your property: guest flows, task types, team structure.
Team Training
Every staff member and volunteer trained before we leave.
Volunteer Onboarding QR
New arrivals onboard themselves — no manager required.
30-Day Support Line
Direct line post-implementation. No ticket queue, no waiting.
Why this matters now.
Once Hostack launches as a self-serve SaaS, every operator gets the same standard product. Co-Build partners get the only fully custom implementation we'll ever do — built around their specific operation. Your €99/month rate is locked for life.
Who this is for
Independent hostels and colivings running on WhatsApp and goodwill.
This is for you if…
- Independent hostel or coliving, 5–50 beds
- 3–20 staff or Workaway / Worldpackers volunteers
- Managing ops via WhatsApp and spreadsheets
- Manager is the bottleneck — everything runs through one person
- Based in Europe (on-site) or open to remote with local support
Not right for you if…
- Part of a hotel chain with a dedicated ops team
- Looking for a self-serve SaaS to figure out yourself
- Need immediate results — implementation takes 4–6 weeks
- Not open to working closely with an external team
Built by an operator, for operators
“5 years managing hostels and colivings across Europe. Currently at Torridonia in the Scottish Highlands. Hostack was built because it was the tool I needed — and no one had built it yet. The Co-Build Program exists because the only way to build the right product is to build it from the inside.”
Jorge Ibáñez
Founder, Hostack
Investment
One implementation. One subscription. One rate, locked for life.
Co-Build partners lock in their subscription rate before the SaaS launches. It won't change when we open to the world.
Co-Build Program
€99/ month
After implementationOne-time implementation fee — discussed on application, based on property size and scope.
- Ops Audit Document
- Custom SOPs for your property
- Hostack configured for your team
- Full team training
- Volunteer onboarding QR
- 30-day post-implementation support
Coming Q3 2027
Hostack SaaS
Self-serve. White-labeled. Your property's own subdomain.
e.g. yourhostel.hostack.co
No credit card. We'll reach out before launch.